Support

How do I contact customer support?

You can email us at support@thedaily.com or tweet at us at @daily_help. Our FAQs also answer a lot of questions, so be sure to check those out!

I'm experiencing slowness after updating

When you go through updates you might experience a few extra minutes of slowness while the app is performing this background maintenance. When the maintenance is complete – could take up to several minutes – the app speed will be significantly improved. If after several minutes you continue to experience problems, try deleting and reinstalling the app.

Note that the initial maintenance will not delete any saved pages, but if you do a delete and reinstall, you will lose saved pages.

How Do I Download The Daily?

For your iPad: You can download us from the iTunes store by searching for The Daily in the apps section, or follow this link: http://itunes.com/apps/thedaily.

For your Android: The Daily is available on the Samsung Galaxy Tab 10.1 through Verizon Wireless. If you already have this device and a Verizon Wireless account it will load through an automatic over-the-air update. If you purchase a new one, The Daily will come preloaded on your device.

For its initial launch, the Android version of The Daily is available on Verizon Wireless P4 tablets. There is no method to download the app from the V CAST storefront.  The Daily is instead pre-loaded onto these devices as part of Verizon Wireless’s device software.  All app updates are handled as part of routinely scheduled maintenance updates from Verizon Wireless directly, where firmware and applications updates are bundled together and delivered to the end users device. 

On Facebook: You can download The Daily app by following this link: http://apps.facebook.com/dailysocial/

Can I Read The Daily On My Computer?

You can find a wide-selection of articles from The Daily on The Daily’s Facebook App. You can also follow The Daily on a variety of social media outlets to get access to some of our best content. Check us out:

Facebook App: apps.facebook.com/dailysocial

Facebook Fan Page: facebook.com/thedailyfeed

The Daily Blog: blog.thedaily.com

Twitter: @Daily

YouTube: youtube.com/watchthedaily

What Are the System Requirements for The Daily?

For your iPad: Domestic readers need iOS 4.2 or higher on iPad, and iTunes 10.1.2 or higher on your computer. For international readers, you need to have iOS 4.3.5 or greater in order to get the international version of The Daily.

For your Android: Currently our only supported Android device is the Samsung Galaxy Tab 10.1″. Either a 3G/4G data plan or a WiFi connection is required.

What is the Download Size of The Daily for Each Issue?

The download size is approximately 45-50MB for each day’s issue – this does not include streaming video. For new iPad users, download size can reach 75-80MB as we take advantage of the high res Retina screen. To avoid low-quality or sound-only video, try to watch the videos when you have a strong cellular signal, or when you’re on a Wi-Fi network.

What is The Daily’s Facebook App?

The Daily’s Facebook App publishes a wide-ranging selection of stories and special features from The Daily, as well as original real-time reporting from The Daily’s editorial staff throughout the day. It’s a complement to the tablet experience. Once you connect with The Daily’s Facebook app you can see what your friends are reading from The Daily in real-time, as well as seeing your own and your friends’ personalized Read-Graph.

Here’s what The Daily Facebook looks like:

 

 

And here’s what a Read Graph looks like:

How Much Does The Daily Cost?

The first week is free!

 

Subscription options on the iPad:

Weekly: $0.99

Annual: $39.99 (20% savings)

 

Subscription options on the Android:

Monthly: $3.99

Annual: $39.99 (15% savings)

 

Billing and financial transactions are processed through iTunes (iPad) and Verizon Wireless (Android), so it’s easy – the subscriptions will go through your existing accounts automatically.

How Does the Free Trial Work?

The Daily is currently free for one week (7 consecutive days) starting from the date you first open it. You can subscribe any time during or after the free trial.

Please note that billing starts as soon as you subscribe.  You will not be automatically billed if you don’t subscribe!  

How Do I Subscribe?

Subscriptions can be started from marketing messages or in-app settings.  During your free period you will see subscription offer boxes that, when tapped, will take you directly to the subscription page. Once your trial has ended you will get a special issue that will also offer you subscription products.

You can also subscribe at any time in the app by tapping the Settings icon within the app, then tapping the Subscribe button, and selecting the subscription option of choice, then confirming your selection.

Will I Be Charged Automatically if I Don’t Delete the App After My Free Period Ends?

You will not be billed unless you select a subscription.

How Do I Manage My Existing Subscription?

Follow this link to learn how to manage your subscription to The Daily for iPad: Manage iPad Subscription

Follow this link to learn how to manage your subscription to The Daily for Android: Manage Android Subscription

Can I get a refund?

The Daily cannot authorize or offer refunds. All financial transactions are handled through iTunes (for iPad) or Verizon (for Android).

For iPad: Please contact Apple’s iTunes support directly with any subscription questions: apple.com/support/itunes

For Android: Please contact Verizon support directly with any subscription questions: http://support.verizonwireless.com/clc/ or the number listed on your monthly bill for support

 

 

 

How Do I Figure Out if I Have A Subscription?

Here’s how to figure out if you have a subscription on your iPad: Finding your iPad subscription

Here’s how to figure out if you have a subscription on your Android: Finding your Android subscription

Can I Use My Subscription on More Than One Device at Once?

You can access your subscription on multiple devices by using the iTunes or Verizon account used to subscribe to The Daily. You may use one account on up to five devices.

Can I Purchase a Gift Subscription to The Daily?

This is a feature we don’t have currently but we look forward to offering it in the future. 

How do I Restore my Subscription if I Deleted the App Or Put it on a New Device?

As long as you login using the same account you used to purchase your subscription, you will be able to access it on a new device. Select Restore Subscription when prompted by the pop-up box, or go into Account Settings and Subscription, and tap Restore Subscription there.

 

How Do I Register with The Daily?

Here’s how to register on your iPad: register on your iPad

Here’s how to register on your Android: register on your Android

How Do I Reset or Change My Password

Here’s how to change your password for The Daily on your iPad: password update for iPad

Here’s how to change your password for The Daily on your Android: password update for Android

I have an Android but I'm not a Verizon Wireless customer – Can I Download and Subscribe to The Daily?

For right now The Daily is only available on the Samsung P4. We look forward to releasing it on additional devices soon.

I'm an International Reader - Can I Get The Daily on my Android?

Currently The Daily is available only in the US but we look forward to releasing it internationally in the future.

How Do I Comment?

You must be registered and signed-in to comment. 

 

To submit a text comment:

1. In an article, tap on the share button – the arrow.

2. Tap on the comment box so the keyboard appears, and type your comment.

3. Press submit

 

To submit an audio comment:

1. In an article, tap on the share button – the arrow button.

2. Tap on the “record your comment” button below the comment box.

3. Tap the record button to record your audio post. You will have 60 seconds. Once you are satisfied with your post, please tap the submit button.

 

*Please note that comments are reviewed and removed for inappropriate language.

I’m an International Reader – Can I Get The Daily on my iPad?

Yes! Make sure you have downloaded iTunes iOS 4.3.5 or greater in order to get the international version of The Daily.

How Do I respond to a Specific Comment?

First type your message, and then hit the “reply” button to the corresponding comment.  Tap the count icon (“1” or “1 >” icon) to expand to see your reply comment.

 

How Do I Change my Username/Email Address?

You can change your username for commenting by going to Setting’s Account Information and selecting User Settings.  Then tap the Username and edit it to the desired name. Currently there is no way to change your registered email, but we are happy to change it for you – please specify the current email address and the new email address you would like on record with The Daily, and email us at support@thedaily.com.

How Do I Save Pages?

To save a page you tap the ‘share’ arrow, and then tap the paperclip button. You’ll find all your saved pages by tapping the paperclip button on the top right of any page. You can also see some past articles on our Facebook App:  http://apps.facebook.com/dailysocial

Can I Enlarge or Change the Font?

At the moment the font and font size cannot be changed.  We’ve heard requests for this from a number of readers and will consider this for a future release.

How Do I Customize the Sports Dashboard?

Go to the sports dashboard (found at the end of the sports section) and tap the ‘+’ button, then follow these steps:

 

1. At the top, next to My Teams, hit the ‘x’ on any teams you want to get rid of

2. Choose the league you want to add your team to: MLB, NBA, NFL or NHL 

3. Select your team

4. When you’re done, tap the x to close

The Keyboard Gets in the Way When I am Playing the Crossword

For now, when you do the crossword while holding your iPad in its horizontal orientation (landscape), the keyboard blocks the bottom half of the game. We’re working on a future enhancement that will fix this problem. In the meantime, the crossword works vertically without the same issue.

Can I see Past Issues of The Daily?

Right now we don’t have archives of past issues, but we hope to come out with that feature in a future release soon.

To save a page you tap the ‘share’ arrow on the top right of a page, and then tap the paperclip button. You’ll find all your saved pages by tapping the paperclip button on the top right of any page. You can also see some past articles on our Facebook App:  http://apps.facebook.com/dailysocial

 

 

How Do I Delete Saved Pages?

On the Saved Pages page, tap and hold the page you’d like to delete. A dialog should appear prompting you to confirm your decision. You can also open up the Comment & Share panel on a page you have saved and you can click on the paperclip icon again to remove it from your saved pages. You will know it has been removed once the piece of paper becomes unclipped from the paperclip.

Can I Change my Facebook or Twitter Account Information?

Yes. Open the Comment & Share panel and tap and hold on the Facebook button or the Twitter button. A popover button should appear allowing you to log out of either service, after which you can log in with your alternate Facebook or Twitter credentials upon your next comment entry.

What Does the Reset Content Button in Account Settings do?

When pressed, this will delete the contents of the issue you have downloaded after you close the app, including all saved articles and pages.

What Do the Colors on the Loading Circle Indicate?

Red: Weak/no Internet connection detected – the issue will not load

Yellow: Slow Internet connection detected – the issue will load slowly

Green: Strong Internet connection detected – the issue will load regularly

My App is Crashing (iPad)

First, do you have the most recent version of The Daily and iTunes?  You can download The Daily here at the app store: http://itunes.com/apps/thedaily. To get the latest iTunes, go to ‘Check For Updates’ in iTunes. 

Once you update both, if you still find that certain things make the app crash, please email us at support@thedaily.com so we explore this further.

My App Won't Update to the Latest Issue (iPad)

1. Is your subscription current? Your trial period may be over, so first make sure you have a subscription.

 2. Do you have a good connection to the Internet? The Daily has to download new content each day, so make sure your WiFi is working or you’re in a strong 3G area. 

 3. Make sure you have the most recent version of The Daily and iTunes. These will give you the best, sturdiest experience with the app.

To get the latest version of The Daily: http://itunes.come/apps/thedaily

To get the latest version of iTunes, go to ‘Check for Updates’ in iTunes.

 4. If you are on a prior day’s issue you will receive a prompt to download the newest issue. If you don’t see that after several minutes, try closing and reopening the app. 

 5. If closing and reopening doesn’t work, try a hard close of your app and then refresh the latest issue of The Daily:

- Click the home button on your iPad twice quickly. You’ll see the icons of the apps that are open in the background.

- Tap and hold on any of them to make them editable.

- Tap the red minus sign to shut down The Daily

- Tap the home button on the front of iPad again to return to your start screens and then restart The Daily

 6. If a hard close doesn’t work, try deleting and reinstalling the app (iPad only).

- Go into Newsstand and tap and hold any app icon to make them editable (they will wiggle).

- Tap the x sign to delete The Daily

- Go to the App Store and re-download The Daily, then restart the app. When prompted with a welcome box, tap on Restore Subscription.

 

If you continue to experience problems, please contact us at support@thedaily.com

I’m Having Trouble With Video

You must be connected to the internet to view video in The Daily.

1. Do you have a good connection to the Internet? The Daily has to download new content each day, so make sure your WiFi is working or you’re in a strong 3G area. 

2. Make sure you have the most recent version of The Daily and iTunes. These will give you the best, sturdiest experience with the app.

To get the latest version of The Daily: http://itunes.come/apps/thedaily

To get the latest version of iTunes, go to ‘Check for Updates’ in iTunes.

 3. Make sure that the volume is turned up on your iPad, and that the mute button isn’t activated.

 

If you continue to experience problems, contact us at support@thedaily.com

I Downloaded The Daily for iPad but I Don't See the App Icon on my Home Screen

The Daily is a part of Apple’s Newsstand. Tap on the Newsstand icon on your iPad and you’ll see The Daily.

You can also search for The Daily by typing it in the search function on your iPad.

My App is Crashing (Android)

If the app crashes, the most common case is to simply restart the app.  Ensure that you have a good internet connection, and then reopen the app.   If the app continues to crash, use the in-app Reset Content feature found under the Account Settings in-app, closeout the app, and reopen it to initiate a new load of the day’s book.

1. Exit The Daily and go to the device’s Settings (found under the device’s list of applications).  Tap Applications, then Manage Applications.   Tap The Daily from the list of applications loaded on your device.   Tap Force Stop and then return to your home screen to restart The Daily.   Loading of the latest issue should complete successfully. 

2. If step 1 did not clear the problem, there may be corruption in the data received partially by the device.  In this case, exit The Daily and go to the device’s Settings (found under the device’s list of applications).  Select Applications, then Manage Applications.   Select The Daily from the list of applications shown under the “All” listing for those apps loaded on your device.   Select Force Stop and then return to your home screen to restart The Daily.   Loading of the latest issue should complete successfully.

3. If step 2 did not clear the problem, there may be corruption in the data received partially by the device.  In this case, exit The Daily and go to the device’s Settings (found under the device’s list of applications).  Select Applications, then Manage Applications.   Select The Daily from the list of applications shown under the “All” listing.   Tap on Force Stop then OK, then tap on Clear Cache then OK, and then return to your home screen to restart The Daily.   Loading of the latest issue should complete successfully. 

4. If step 3 did not clear the problem, there may be broader corruption in the data received partially by the device.  In this case, exit The Daily and go to the device’s Settings (found under the device’s list of applications).  Select Applications, then Manage Applications.   Select The Daily from the list of applications shown under the “All” listing.   Tap on Force Stop then OK, then tap on Clear Data then OK, and then return to your home screen to restart The Daily.   Loading of the latest issue should complete successfully. 

Note: Your saved pages and account settings will have been cleared by this last reset of the app’s data, so you will need to reenter any desired account data and will not be able to restore any saved pages.

How Do I Know When There is a New Issue of The Daily to Download on my Android?

A new issue of The Daily is created each day and is also updated during the day with new information.  When you open The Daily for the first time in a day, the app will query you if you want to load the new issue, at which point you can open the new issue by replying Yes, or continue to read your previously loaded book by selection No. You will also receive a notification – a message on the Notification bar on the lower right side of the screen – saying there is a new issue to download, at which point you can either load it by tapping on the message or ignore it by tapping the x on the message. This will also occur when there is new content to download within the day.

My App Won't Update to the Latest Issue (Android)

1. Is your subscription current? Your trial period may be over, so first make sure you have a subscription.

2. Do you have a good connection to the Internet? The Daily has to download new content each day, so make sure your WiFi is working or you’re in a strong 3G area. 

3. Exit The Daily and go to the device’s Settings (found under the device’s list of applications).  Tap Applications, then Manage Applications.   Tap The Daily from the list of applications loaded on your device.   Tap Force Stop and then return to your home screen to restart The Daily.   Loading of the latest issue should complete successfully. 

4. If step 3 did not clear the problem, there may be corruption in the data received partially by the device.  In this case, exit The Daily and go to the device’s Settings (found under the device’s list of applications).  Select Applications, then Manage Applications.   Select The Daily from the list of applications shown under the “All” listing for those apps loaded on your device.   Select Force Stop and then return to your home screen to restart The Daily.   Loading of the latest issue should complete successfully.

5. If step 4 did not clear the problem, there may be corruption in the data received partially by the device.  In this case, exit The Daily and go to the device’s Settings (found under the device’s list of applications).  Select Applications, then Manage Applications.   Select The Daily from the list of applications shown under the “All” listing.   Tap on Force Stop then OK, then tap on Clear Cache then OK, and then return to your home screen to restart The Daily.   Loading of the latest issue should complete successfully. 

6. If step 5 did not clear the problem, there may be broader corruption in the data received partially by the device.  In this case, exit The Daily and go to the device’s Settings (found under the device’s list of applications).  Select Applications, then Manage Applications.   Select The Daily from the list of applications shown under the “All” listing.   Tap on Force Stop then OK, then tap on Clear Data then OK, and then return to your home screen to restart The Daily.   Loading of the latest issue should complete successfully. 

Note: Your saved pages and account settings will have been cleared by this last reset of the app’s data, so you will need to reenter any desired account data and will not be able to restore any saved pages. 

How Do I Get to The Daily's Facebook App?

Follow this link!

The Daily on Facebook: http://apps.facebook.com/dailysocial/

I don't have the new iPad - should I update to the newest version of The Daily?

It’s always good to update to the newest version of the app! Updates often include small feature changes and can address stability and slowness, so staying up on the latest releases is important.

I'm a subscriber, so why do I still see ads saying to subscribe to The Daily?

These are reminders for people who have not yet subscribed that they should! In the future we hope to be able to provide more customized messaging; in the meantime we have one experience for all of our readers.